Shipping and returns


When will i receive my order?

Since all our products are manufacture by us in our small workshop, it typically takes 6-8 business days for orders to get to our domestic customers. it would take us 1-2 days to prepare your order and then 3-4 days to ship to you. International delivery time vary  due customs. As soon as your order is ready to ship we will notify you by email with the tracking number.

please note: Some places in Colombia will take a bit longer to get there due they are not principal cities.

How much does shipping cost?

Our domestic shipping is free for all customer based in Colombia. if you are and international customer, we calculate the shipping before hand. international delivery times vary and international customers are responsible for any additional taxes once shipped.



If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of purchase and the item is as new* and in original packaging.

Returns: You have 30 calendar days to return an item from the day you received it.

Make sure you place a return or refund request with your receipt number to our email:
Once we receive the return or refund request you will have 30 calendar days to send your item.
The Item must be “as new”, in the original packaging and with the receipt number of your purchase.

Once we receive the item, NeoMatic will try to process the request as soon as possible, 10-15 business days or less.
NeoMatic is unable to refund postage on expedited or international shipping. Any return delivery disputes must be accompanied by proof of delivery. NeoMatic is not responsible for lost or misdirected packages.